Refund Policy

Our Policy

Due to the perishable nature of food products, we generally do not accept returns or exchanges. However, customer satisfaction is our top priority.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with photos. We will issue a full refund or resend the correct items at no charge.

Lost Packages

If your package is marked as delivered but you cannot locate it, please contact us. We will file a claim with the carrier and issue a replacement or refund within 5–7 business days.

Cancellations

Orders may be cancelled within 2 hours of placement for a full refund. After this window, orders may have already been processed for shipping.

Refund Timeline

Approved refunds are processed within 5–10 business days. The amount will be returned to your original payment method.

Contact: support@makemykbox.com